Monitor your own negative responses and learn to manage your reactions to certain triggers.Īuthentic communication brings benefits not only to leaders but to employees throughout the organisation.
Be aware of your own judgements and prejudices and the obstacles that prevent you from communicating authentically. Empathise with other perspectives and always try to imagine yourself in the others’ shoes.Īuthentic communication brings benefits not only to leaders but to employees throughout the organisation Your words should match your actions and you should always endeavour to do what you say you will do within the time frame you have promised.Ĭreate mutual understanding by being prepared to share a little bit about yourself and by being curious about others. Your words should match your actions and you should always endeavour to do what you sayīe consistent – both in what you say and also in how you follow up. Show them that you care and are interested in them. If in doubt, ask for clarification.īuild a connection with the people you are communicating with. Avoid second guessing and making assumptions about what others are feeling, thinking or meaning. Be wary of not making promises that you will not be able to deliver.ĭon’t over generalise or make sweeping statements such as, ‘Nobody thinks it’s a good idea’ or ‘This always happens’.Īvoid second guessing and making assumptions about what others are feeling, thinking or meaningīe aware of the difference between your subjective opinions and the objective facts. Make sure your facts are accurate and don’t make false promises or leave people to make assumptions that are misplaced. Listen more than you speak and make sure that when you are listening you are fully attentive and your focus is on the speaker.Īlso be wary of not making promises that you will not be able to deliver on Avoid ambiguous language and technical or specialist jargon that may not be understood. You need to have ownership of the message and be responsible for any fall-out or negative response.īe clear in your use of language so that you are not misinterpreted. This means not only for what you say but also ensuring it has been fully understood.
Take responsibility for your communication. Here are our top ten tips for authentic communication: There are a number of different frameworks which identify the key elements of authentic communication. We never listen when we are eager to speak, François de La Rochefoucauld However, authentic communication is not simply about saying what we think at all costs as communicating effectively is always a two-way process and one of its most important elements is to be able to understand and identify with the receiver.
What do we mean by authentic communication?Īuthentic communication is not simply about saying what we think at all costsĪuthentic communication plays a large part in this whether at an organisational level, for example, communicating important change initiatives or at an individual level, for example, giving feedback or resolving conflict. The backlash against leaders involved in recent financial scandals and the ensuing lack of trust has meant that employees and customers alike now expect much greater levels of humanity and honesty from their leaders and companies if they are to remain engaged and committed. We have put together ten top tips to help you to develop your authentic communication skills.Īuthentic Communication Post Financial Crisis and ScandalsĪuthentic communication plays an important role when organisations communicate important change initiatives or, at an individual level, giving feedback or resolving conflict
Whether it be from your government, employer or manager we expect to be engaged in a two-way conversation where our voice is heard and our opinion is respected.
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